Industries
Answer every guest, without being glued to the inbox.
Booking requests arrive by email, website, phone and WhatsApp, in every language, at all hours. We automate the replies and the admin around them, so your team can look after the guests in front of them.
Friday 24 Oct · 23 requestsdone
- 01requests from email, site and WhatsApp
- 02free tables and rooms for each date
- 03replies in each guest’s language
- 04group of 14 - Dan decidesapproved
- 05send replies, add to the booking system
requests23
time9 min
flagged1
Sound familiar?
- Booking requests wait for hours because everyone is busy with guests
- The same questions come in every day: parking, menus, check-in times
- Reviews pile up unanswered on three different platforms
- Rotas and supplier orders are rebuilt by hand every week
Take repetitive work off your team
- Booking requests
- Read from every channel, checked against availability, answered with a draft.
- Guest questions
- Common questions answered in the guest’s language, from your own information.
- Reviews
- New reviews collected and replies drafted for you to approve.
- Rotas and supplies
- Weekly rotas and supplier orders prepared from your bookings.
Offer your guests something new
- A booking assistant
- Guests ask, check availability and request a booking in their own language.
- Pre-arrival messages
- Useful information and upsells sent before each stay or event.
- Menus that answer back
- Allergens, ingredients and pairings explained on request.
Common questions.
Does it work with our booking system?
Usually. We connect to common booking, PMS and reservation tools through their API or exports. If yours has neither, we’ll tell you before you spend anything.
Will guests feel they’re talking to a robot?
Replies follow your tone, special requests go to a person, and guests can always reach your team. We label AI replies clearly.
How many hours go into the inbox each day?
Tell us how bookings and guest questions reach you. We’ll show you what could be answered automatically.